Delete your account

In short. Request deletion from inside the Vyra app or from the web by email — no need to install or open the app. Your account is soft-deleted right away, and after a 30-day grace period your account and all your consumer health data are permanently purged. Vyra is operated by Vyra Health, Inc., a Delaware corporation.

How to request deletion

Option 1 — In the app. Open Settings, scroll to the bottom, and tap Delete account, then follow the prompt to confirm.

Option 2 — From the web, by email. Email privacy@getvyra.ai from the email address on your account, with the subject "Delete my account." Include the email address on your account so we can locate it. You don't need to install or open the app to use this path.

We confirm the request comes from the account owner before we act on it. If you don't have access to your account email, contact us and we'll verify your identity another way.

What gets deleted

The hard purge permanently removes your account and all your consumer health data across every user-scoped store:

Your account and sign-in records (email and authentication identifiers).
Your profile, body measurements, and goals.
Your food and diet logs, and the derived macro/nutrition values.
Your weight and weigh-in history, hydration, and reminders.
Any optional health data you added — medications and conditions — and any documents you stored.
Your meal photos, including every stored version of each image.

Meal photos are stored with your account (see the Privacy Policy), and they are purged in this same cascade — every version of every image under your account is deleted before the database records are removed. The separate copy held in the encrypted store on your device is removed when you confirm deletion in the app.

What may be kept, and for how long

A deletion record. We keep a health-data-free record confirming the deletion occurred (no health content).
Limited legal records. We retain a small set of records we're legally required to keep — for example, subscription and payment records needed for tax, accounting, and fraud prevention — only for as long as the law requires, after which they're deleted.
Backups. Deleted data is removed from active systems immediately and purged from encrypted backups on a rolling cycle of at most 35 days.
De-identified analytics. Product analytics and crash diagnostics are keyed to a non-reversible hashed identifier and contain no health data, so they can't be tied back to you.

Timeframe

When you request deletion, your account is soft-deleted immediately and a 30-day grace period begins — signing back in during that window cancels the deletion. After the grace period, we permanently purge your account and data, except for the limited legal records and backup-purge window described above.

Delete some data without deleting your account

You don't have to delete your whole account to remove data. You can delete individual entries in the app, turn off any optional health module, or email privacy@getvyra.ai to request deletion of specific data. See our Privacy Policy and Consumer Health Data Privacy Policy for your full rights.

Contact